OUR CORE VALUES

Trust. Security. Loyalty.

TELUP is a leading Canadian company in the field of Customer Experience (CX) Outsourcing, Customer Engagement, Customer Service, and BPO (Business Process Outsourcing) solutions. We offer customized services to help businesses improve operational efficiency, optimize customer relationship management, and strengthen customer engagement.

With innovative solutions using artificial intelligence, TELUP stands out in managing essential functions such as technical support, direct marketing, and customer service, while ensuring maximum return on investment for our business partners. We are your strategic partner for sustainable growth through call center and outsourcing services tailored to your sp

Custom Solutions for Optimized Customer Relationship and Sustainable Growth

Our experts are fully dedicated to enhancing customer relationships by providing custom solutions tailored to the specific needs of each industry sector. Whether it’s managing customer services, customer relationship management (CRM), technical support, or omnichannel engagement, TELUP is committed to delivering a personalized approach and measurable results. We strive to ensure customer satisfaction, while actively supporting the growth of our partners through innovative and effective strategies. By adopting solutions that precisely address the challenges of each business, we optimize every touchpoint, strengthen user engagement, and ensure performance that meets expectations.

Human-Centered Approach

At TELUP, we believe that the success of a business is based on human and ethical management of customer relationships. Our values, embedded in every aspect of our work, guide our actions to create experiences based on trust and loyalty.

Trust: We establish a climate of transparency, honesty, and responsibility to build strong and lasting partnerships.
Security: We protect our clients’ sensitive data by ensuring compliance with international privacy standards.
Loyalty: We offer sustainable solutions that meet our clients’ needs and foster long-term relationships.
Integrity: We act with ethics and responsibility, adhering to the highest professional and legal standards.
Respect for the individual: We value diversity, inclusion, and fairness, fostering a harmonious work environment.
Work-life balance: We support the balance between personal and professional life to ensure well-being and productivity.
Innovation: We develop exceptional solutions to exceed our clients’ expectations.
Customer orientation: The client is at the center of our strategy, ensuring valuable services that guarantee their satisfaction.
Continuous learning: We encourage ongoing training to stay at the forefront of the market.
Change: TELUP understands that accepting and driving change is essential to seize new opportunities.
Collaboration: Teamwork is at the heart of our culture, enabling us to achieve ambitious goals.

OUR MISSION

Optimizing the Customer Experience through Outsourcing

The outsourcing of Customer Experience, Customer Engagement, and Customer Service is at the heart of our offering. We believe that customer relationship management is a strategic lever for the success of businesses. By entrusting these functions to TELUP, our clients can focus on their core business while offering their own clients a high-quality, responsive, and personalized service. Our BPO solutions also help reduce operational costs while optimizing customer satisfaction.

As outsourcing experts, we are committed to delivering services that meet the highest standards of quality and performance. Our goal is to contribute to the success of our clients by helping them develop lasting and positive relationships with their customers.

Why Choose TELUP?

TELUP stands out for its expertise in outsourcing Customer Experience and Customer Service. We combine advanced technology, omnichannel customer relationship management, and a dedicated team to deliver tangible results. Choosing TELUP means securing a reliable partner, capable of addressing current challenges while anticipating those of tomorrow. Our clients benefit from a turnkey solution that optimizes every touchpoint with their customers, ensuring smooth and satisfying interactions at every stage.

Join TELUP for an Exceptional Customer Experience

If you are looking to improve your customer relationship management while optimizing costs, TELUP is the partner you need. Discover how our outsourcing solutions can transform your business and deliver an exceptional customer experience. Contact us today to learn more about our services and how we can support you in your outsourcing projects.

WE INVEST IN OUR TEAM

We adopt various approaches to evaluate the attention we give to our employees:

The way we lead and motivate our team members.
Integrating the company’s values into our daily leadership.
The way we empower and encourage everyone to give their best.
Managing performance, tracking progress, and providing constructive feedback.
Identifying and recognizing exceptional performance.
The clarity of roles and common goals for harmonious collaboration.
Optimizing our capabilities by recruiting the right people at the right time.
Promoting a culture of continuous improvement within the company.
Creating sustainable success to maintain a strategic edge in our industry.

COMMITMENT TO SECURITY

Conformité SOC 2 Type 2

At TELUP, the security of our clients’ data is our top priority. To ensure optimal protection and meet the highest standards of confidentiality and security, we are proud to comply with the SOC 2 Type 2 security standards. This certification demonstrates our commitment to implementing rigorous controls to protect our clients’ sensitive information throughout our operational processes.

By obtaining this certification, TELUP proves its ability to maintain robust controls for security, confidentiality, processing integrity, availability, and confidentiality of systems. This allows us to assure our clients that their data is managed securely and in compliance with the industry’s best practices.

Because human contact always goes further

TELUP enables its clients to do more and achieve outstanding business results. More than just a collaborator, TELUP is a true partner. It is nothing less than an extension of our clients’ business.

Expert in Customer Experience (CX) | Customer Engagement | Customer Service