Complete Credit Card Services with TELUP
TELUP offers a full range of credit card services specifically designed for retail banks, ensuring efficient account management and optimal debt recovery. Our solutions are developed to enhance customer satisfaction while ensuring compliance with applicable regulatory standards. With our expertise in BPO outsourcing services, we help financial institutions smoothly manage the challenges of credit card management, while minimizing financial risks.
By partnering with TELUP, retail banks benefit from simplified account management, efficient payment tracking, and a quick, legally compliant debt recovery process. Our services are designed to provide a flawless customer experience while reducing operational costs and optimizing profitability. With TELUP, you can trust a reliable partner for your financial outsourcing and credit card management needs.
OUR SERVICE OFFER
Tailored Solutions for Credit Card Management
Account Management and Transaction Processing Services
- Customer Account Management: TELUP handles customer account management, responding to inquiries, performing updates, and resolving issues promptly to ensure customer satisfaction. Our approach is designed to seamlessly align with the operations of retail banks.
- Transaction Support: Our team assists with transaction inquiries, ensuring accurate and swift resolutions that meet the high standards of retail banks.
- Credit Card and ACH Payment Processing: TELUP provides comprehensive processing services for credit card and ACH payments, ensuring secure and efficient transactions.
- Customer Profile Creation and Management: We create and manage customer profiles, maintaining accurate and up-to-date information to support personalized service and optimal account management.
- Issuance Processing: We handle the issuance process for new and replacement credit cards, ensuring fast and accurate delivery.
- Payment Transaction Search Capabilities: TELUP offers robust search capabilities for payment transactions, enabling quick and efficient resolution of customer inquiries.
- Recurring Payments: We facilitate the setup of recurring payments, allowing customers to automate payments and reduce the risk of missed payments.
- Payment Plan Management: TELUP manages customer payment plans, offering flexible options to accommodate various financial situations and improve repayment rates.
Debt Recovery
- Credit card debt recovery is achieved through strategic negotiations, maximizing recoveries while maintaining a respectful and professional approach with clients.
- We place a strong emphasis on preserving customer relationships by adopting personalized and respectful approaches, while optimizing recovery rates to ensure lasting results.
- We ensure compliance with regulatory standards, guaranteeing the legality and ethics of the recovery process, protecting the interests of both clients and financial institutions.
- We offer comprehensive recovery services, including effective debt management, with a proactive client engagement strategy to resolve debts quickly while maintaining a positive and respectful relationship.
- Our expert negotiations are designed to maximize payments by adopting effective and respectful strategies, while strictly adhering to ethical standards to maintain the integrity of the process.
- We offer customized solutions to resolve debts quickly and effectively, taking into account the specific financial situation of each client to ensure long-lasting results.
- We ensure alignment with the values of retail banks, providing recovery methods that are respectful and adapted to ensure recovery solutions are consistent with their ethical and professional practices.
- Ethical practices throughout all stages of recovery to maintain positive relationships with clients.
MAIN ADVANTAGES OF OUTSOURCING CREDIT CARD MANAGEMENT
Key Benefits of Outsourcing Credit Card Management with TELUP:
- Improved Recovery Rates: Optimize credit card recovery with a proactive engagement and expert negotiations, enhancing the recovery rates of retail banks and their financial stability.
- Maintained Customer Relationships: Adopt a customer-centric approach to recovery, ensuring positive relationships with clients, ensuring future compliance, and fostering long-term loyalty and trust.
- Increased Operational Efficiency: Streamline credit card services and recovery with automated workflow management and AI-powered tools, reducing costs and increasing efficiency, allowing retail banks to focus on core banking activities.
- Global Reach: With support available in over 3 languages, TELUP ensures effective recovery efforts no matter where your customers are, providing consistent service across multiple geographies.
- Cost Savings: Optimize your credit card operations with process automation and global delivery models, reducing operational costs by up to 40% and significantly improving the profitability of retail banks.
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TELUP enables its clients to do more and achieve excellent business results. More than just a collaborator, TELUP is a true partner. It is nothing less than an extension of its clients’ business.