Optimize Your Customer Relationships by Choosing High-Quality Outsourced Customer Engagement Services
With over 10 years of experience as a 24/7 customer engagement service provider, TELUP is a leader in the field of outsourced customer engagement. We have an in-depth understanding of the consumer lifecycle, which allows us to offer solutions tailored to every stage of the customer journey. Our goal is to help you deliver an exceptional customer experience (CX) by optimizing every customer touchpoint.
Our customer engagement services are designed to improve not only your CSAT score (Customer Satisfaction), but also enhance the overall customer experience and foster consumer loyalty. By combining the power of human contact with effective omnichannel solutions, we enable you to create lasting relationships and maximize customer satisfaction at every interaction.
With our personalized approach, you benefit from tailored customer engagement services that drive customer retention and measurable business results. Choosing TELUP means selecting a strategic partner focused on the continuous improvement of the customer experience.
OUR SERVICES
Tailored Solutions for Customer Engagement Management
CUSTOMER SERVICE
We help you optimize your customer service by making it simpler, faster, and more cost-effective. As a 24/7 customer engagement service provider, TELUP has the experience, expertise, technologies, infrastructure, and resources required to deliver high-quality customer service across all communication channels. Our team of customer service experts is equipped to handle inquiries across multiple support channels and in over 40 languages, ensuring complete coverage for your customers, anywhere and anytime.
TECHNICAL SUPPORT
Our team of certified engineers and technical support experts is dedicated to providing high-quality technical support to your customers. We offer L0, L1, and L2 technical support services in multiple languages and across multichannel platforms, ensuring that customer inquiries and technical issues are resolved efficiently.
Our goal is to ensure rapid first-contact resolution (FCR), providing an optimal customer experience and a high satisfaction rate.
LIVE CHAT
Live chat is a crucial channel for delivering a high-quality digital customer experience. As a 24/7 customer engagement service provider, we offer a cost-effective call center solution that enables real-time customer support, fostering better customer engagement and increased customer satisfaction. We can seamlessly integrate our live chat solution into your customer engagement strategy, enhancing the customer experience and responding faster to your customers’ needs.
SOCIAL MEDIA
Customer engagement on social media is crucial for improving the customer experience and strengthening your relationship with consumers. We help you provide fast and efficient customer support across all major social media channels. In addition to support, we assist you in engaging your audience on social media, generating quality leads, and building a strong, consistent digital presence. Maximize your impact on social media to boost the customer experience and enhance customer loyalty.
Our email support solutions are designed to enhance your customer service process by providing your clients with fast and accurate email assistance. With our 24/7 multilingual email support service, we reduce the pressure on your voice channels while ensuring effective handling of each inquiry. Our solutions allow your customers to receive detailed solutions to their issues, thereby improving the customer experience in a cost-effective and efficient manner.
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Because human contact always goes further
TELUP enables its clients to do more and achieve outstanding business results. More than just a collaborator, TELUP is a true partner. It is, quite simply, an extension of its clients’ businesses.