Effective Date: 2024-09-14
TELUP INC. (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy outlines how we collect, use, and protect the information we gather from our users, including any SMS (text messaging) communications. By using our website https://www.TELUP.com/ (“Site”) and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect personal information from you when you:
- Sign up for our services, subscribe to updates, or contact us through our Site.
- Opt in to receive SMS/text messages.
- Participate in any promotions, surveys, or marketing initiatives.
Personal information may include, but is not limited to:
- Name
- Phone number
- Email address
- Billing information
- Any other information you voluntarily provide to us
b. Non-Personal Information
We may automatically collect non-personal information when you use our Site, including your IP address, browser type, operating system, and browsing behavior. This data is collected to improve user experience and enhance the services we provide.
2. Use of Information
We use your personal information for the following purposes:
- To provide and deliver our services.
- To send you SMS notifications and communications that you have opted in to receive.
- To respond to your inquiries, questions, or requests.
- To send promotional offers, updates, or important information about our services.
- To improve our Site, services, and customer experience.
3. SMS Communications
a. Opt-In and Consent
By providing your phone number and explicitly opting in to receive SMS communications, you consent to receive text messages from TELUP related to your account, transactions, promotions, and service updates. Consent is voluntary, and you may opt out at any time.
b. Opt-Out
If you no longer wish to receive SMS communications, you may opt out by replying “STOP” to any text message you receive from us. Once we receive your opt-out request, we will confirm your decision and you will no longer receive SMS communications. Message and data rates may apply.
c. Message Frequency
The frequency of messages will vary based on your interactions with our services, including transactional and promotional messages.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data in the following situations:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as SMS providers. All third parties are required to maintain confidentiality and comply with applicable privacy regulations.
- Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction, subject to the terms of this Privacy Policy.
5. Data Security
We implement reasonable security measures to protect the personal information you provide against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no security system is completely impenetrable, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, tax, or accounting requirements. If you opt out of SMS communications or close your account, your data will be deleted, except where retention is required by law.
7. Your Rights
Depending on your location, you may have the following rights concerning your personal data:
- Access: You can request access to your personal information.
- Correction: You may request corrections to your personal information if inaccurate or incomplete.
- Deletion: You may request the deletion of your personal information, subject to legal requirements.
- Data Portability: You can request a copy of your personal data in a commonly used format.
- Withdrawal of Consent: You may withdraw your consent for SMS communications at any time.
To exercise any of these rights, please contact us at [Insert Contact Information].
8. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about your interactions with our Site. Cookies help us improve your browsing experience and understand how our services are used. You can control the use of cookies through your browser settings.
9. Third-Party Links
Our Site may contain links to third-party websites. TELUP is not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any significant changes via email or through our Site. Your continued use of our services following the posting of any changes constitutes acceptance of those changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
TELUP INC.
760 Chemin Marie-Le Ber
Bureau 503, Montréal
QC H3E 1W6
T : 1 866- 828-3716
@ : [email protected]
Name and Address of the Data Protection Officer : Erik Villeneuve